Terms & Conditions

1. Agreeing to These Terms

You and Alecky Seeker LLC, which does business as Teleways Rx ("we", "us" or "our"), are both bound by these Terms and Conditions. You accept them, along with our Privacy Policy, when you browse telewaysrx.com, send us a contact form, begin an online visit or place an order. Should you disagree with any part of them, please stop using our website and services.

2. Eligibility

Our services are open only to adults aged 18 or older who have the legal capacity to enter a contract and who are physically present in one of the 49 states where we operate. A visit you start must be for you rather than for someone else, and the identity, location and contact details you give us must be accurate. Giving us a false state breaches these Terms and can make a prescription written for you invalid. When these conditions are not met, we may close your account, cancel an order or refuse service.

3. Where We Operate and Your Location

Each state sets its own rules for telemedicine. We serve patients located in every U.S. state except California. The District of Columbia, Puerto Rico and the other U.S. territories are outside our service area, and nothing is shipped to an address outside the United States. Where you are physically located during a visit decides which physicians can review it, because the reviewing physician must hold a license in that state. Medication is shipped only to addresses in states that recognize your prescription as valid.

For the state-by-state list, see telewaysrx.com/states-we-serve/. Because state rules can treat medications differently, a particular treatment may be offered in fewer places than the service as a whole. We confirm where you are during intake, before we take any payment for medication.

4. Our Role as a Telemedicine Platform

Teleways Rx is a telemedicine platform. Through it you are connected with independent physicians who hold state licenses, and our fulfillment partner routes the prescriptions they write to a licensed pharmacy for dispensing. Being neither a pharmacy nor a medical practice, we do not practice medicine, give medical advice or dispense medication. Clinical decisions belong to the treating physician alone, and dispensing decisions belong to the pharmacy alone.

5. The Partners Behind the Service

Our partnership agreement is with Remedora Inc., which acts as our pharmacy and fulfillment partner. Remedora Inc. in turn works with two organizations to deliver the service: LocumTele on the clinical side and Rush Pharmacy on the pharmacy side.

LocumTele provides the clinical and compliance infrastructure. Its network of board-certified physicians spans the 49 states we serve, and every one of those states has physicians in the network licensed to practice telemedicine there. LocumTele also handles licensure verification, medical oversight, e-prescribing and compliance with each state's regulations. Before anything is prescribed, your visit is reviewed by one of the network's physicians, all of whom have training in the conditions our service treats.

Remedora Inc. sends each prescription to Rush Pharmacy, the state-licensed pharmacy that dispenses and ships every Teleways Rx prescription. The facilities where medication is prepared are licensed, and their standards meet or go beyond what regulators require. Your prescription label and order paperwork both show which pharmacy dispensed the order.

Starting a visit or signing in to your patient account can take you onto systems that a partner operates. Any terms or privacy notice that partner shows you there also apply, alongside these Terms. The physicians in the LocumTele network practice independently and rely on their own professional judgment. Neither we nor LocumTele direct what they prescribe, and we do not pay any physician for writing a prescription.

6. Emergencies: Call 911

In a medical emergency, do not rely on this service. Call 911, or head straight to the nearest emergency room, for chest pain, heavy bleeding, trouble breathing, a possible overdose, thoughts of hurting yourself or another person, or any other emergency. Requests for urgent or emergency care cannot be made through this website, and neither an online visit nor something you read here should ever be a reason to put off care in person.

7. How Your Online Visit Works

Telemedicine means receiving care without being physically examined in person, and you consent to it by starting an online visit. Every visit on Teleways Rx begins with a written medical intake that a physician with a license in your state reviews. How the visit continues depends on the medication and on the state you are in: where state law allows, the physician can complete it from your written answers, and where a state requires a real-time consultation to establish the physician-patient relationship, the physician holds a live video or audio consultation with you before any prescription is written. Your answers need to be complete, correct and current, covering every medication you take, your allergies and your health conditions, since gaps or mistakes can lead to a recommendation that is not safe for you. The physician can decline to treat you, ask you for further details through the platform, or recommend an in-person appointment instead.

8. A Prescription Is Never Guaranteed

Completing a visit does not entitle you to a prescription, and none is ever guaranteed. A physician writes one only after judging treatment to be clinically appropriate in your case. The visit fee covers a licensed physician's review of your information and the professional judgment they bring to it; it does not buy a prescription, and it does not buy any specific medication, dose or result. If the physician decides not to prescribe, your visit has still reached a complete and legitimate outcome.

9. Compounded Preparations and Off-Label Use

The medications described on this site are dispensed as compounded preparations. A licensed pharmacy prepares each compounded preparation for a single patient. Compounded preparations are never FDA-approved products, and the FDA does not verify their safety, effectiveness or quality before they are marketed. Off-label prescribing is a separate matter, in which a physician lawfully prescribes an FDA-approved medicine for a purpose the FDA has not evaluated. If either applies to a treatment you are thinking about, your physician will explain it before you make a decision, and the page for that medication spells it out.

10. Controlled Substances Are Not Available

This platform is never used to prescribe, dispense or ship a controlled substance of any schedule, and no medication described on this website is controlled under federal law. Physicians who review visits here will not prescribe you one, and we cannot act on a request for one. If you want a controlled medication, you need a different service, and we will be upfront about that instead of charging you an intake fee.

11. How Prescriptions Are Filled and Shipped

Once a physician issues a prescription, Remedora Inc. routes it to Rush Pharmacy, which dispenses the medication and sends it to you. Rush Pharmacy holds its own license, is regulated independently, and applies its own professional judgment, which includes the right to refuse to fill a prescription. Our Shipping Policy explains how orders are packed and delivered.

12. Keeping Your Account Secure

Keep your login details private. You are responsible for everything that happens under your account, so let us know quickly if you think someone has used it without your permission. Our Privacy Policy explains what information we collect, including health information, and how we use and protect it.

13. What You Pay and How

Everything is charged in U.S. dollars, and the total shown at the moment you confirm your order is exactly what that order will cost. Apart from that, we may change prices, the medications available and the treatments we offer at any time, without advance notice. We accept credit and debit cards only. Submitting an order authorizes a charge to your card, made by us, by the partner organizations described in section 5 or by our payment processor, covering the visit fee, the medication, any shipping charge and any taxes that apply. Health insurance is not billed for any part of the service, and we cannot file a claim with an insurer for you. A pricing or product listing error allows us to cancel the order it affects and refund anything already charged.

14. Recurring Plans and Refills

Recurring plans are not always available. When you sign up for one, you authorize repeat charges to your card on the schedule set out at checkout, and they continue until you cancel. No refill ships before the prescribing physician approves it and the pharmacy fills it. Patient support can cancel your plan for you at any point until the pharmacy dispenses your next order. Any order the pharmacy has already dispensed is covered by our Refund Policy.

15. Cancellations, Refunds and Shipping

Our Shipping Policy and Refund Policy form part of these Terms and set out the detailed rules for delivery and refunds. Every sale of prescription medication is final: under state and federal law, medication that has been dispensed and shipped cannot be resold, reused, returned or refunded. Get in touch before the pharmacy dispenses an order if you want to stop or change it, and we will do what we can.

16. Website Content Is Not Medical Advice

What we publish here, whether a blog post, a treatment page or a medication page, is meant as general information. It does not diagnose, treat or advise you, and it cannot replace the judgment of a qualified health professional who knows your medical history. Talk to a health professional about your own circumstances, and never ignore professional medical advice, or put off getting it, because of anything on this site.

17. Reporting Side Effects and Making Complaints

Please report any side effect or reaction you did not expect. To reach your care team, use your patient account, send an email to help@telewaysrx.com or phone +1 (833) 627-2163. The physician who prescribed for you and the pharmacy that dispensed your order both receive every report, and both must keep a record of it. For a severe reaction, call 911 and get emergency care first, then let us know.

You can also report a side effect straight to the FDA, at any time and without involving us, through its MedWatch program at 1-800-FDA-1088 or on the FDA website.

Complaints are dealt with through a set process, published on the Patient Safety & Complaints page. It covers concerns about your care, a medication, a charge or this website, and it shows how to take a concern to the FDA, to a state medical board or to the board of pharmacy in the relevant state. Using our process never restricts your right to go to a regulator. We will never condition continued service, a replacement or a refund on you giving up a legal right or withdrawing a complaint you have made to a regulator.

18. Rules for Using the Service

By using our services, you agree that you will not do any of the following:

• Giving false information about your health or your identity.
• Misrepresenting your age or where you are located.
• Asking for medication that you do not plan to take as prescribed.
• Selling, giving away or otherwise passing on medication dispensed to you.
• Using this site for any unlawful purpose.
• Interfering with our systems, or trying to access them without authorization.
• Scraping, crawling or otherwise accessing the site by automated means without our written permission.

19. How We May Contact You

When you share your email address or phone number, you allow us, the partner organizations described in section 5 and the dispensing pharmacy to use it to contact you about your care, your order or your visit. Service messages about your visit and order are not optional, and you cannot turn them off while an order remains active. If you signed up for marketing emails, you can stop them whenever you like with the unsubscribe link in any message or by writing to help@telewaysrx.com. Your mobile carrier's usual charges for texts and data may apply.

20. Ownership of Site Content

Alecky Seeker LLC or its licensors own this website and everything on it, including its text, images, video and logos and the Teleways Rx name and marks, all of which copyright, trademark and other laws protect. You may look at pages and print copies of them purely for personal, non-commercial purposes. Copying, distributing, modifying or commercially using any of it in any other way needs our written permission in advance.

21. Other Companies' Services and Websites

We use a small number of services provided by other companies to run this site, and some pages link to websites outside our control. Linking to a site does not mean we endorse it, and we are not responsible for what other sites publish or for their policies and practices. When you use a service run by someone else, its own terms and privacy notice govern that use.

22. No Warranties

We provide the website and our services on an "as is" and "as available" basis. We disclaim every warranty, express, implied or statutory, including the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose. We do not promise that the website will always work, stay secure or be free of errors, that we will fix every defect, or that you will reach any particular health or clinical outcome. In places where the law forbids excluding certain warranties, this section applies only as far as that law allows.

23. Limits on Our Liability

To the maximum extent the law permits, Alecky Seeker LLC and its officers, agents and employees are not liable for indirect, incidental, consequential, special, punitive or exemplary damages, or for any loss of profits, data or goodwill, that arises from or relates to your use of our website or services. This applies under any legal theory, including contract, tort and strict liability, and even if we were told that such damages were possible.

For all claims connected with the services, our total liability is capped at the amount you paid us during the six months before the event that led to the claim. These Terms do not limit any liability that applicable law does not allow to be limited, and nothing in them limits an independent physician's or the dispensing pharmacy's professional liability for their own acts and omissions.

24. Your Indemnity

If any loss, expense, claim or demand, including reasonable legal fees, arises because you breached these Terms, misused the services, gave inaccurate information, or violated a law or someone else's rights, you agree to indemnify Alecky Seeker LLC and its officers, agents and employees and to hold them harmless.

25. Governing Law and Disputes

Utah law applies to these Terms, without regard to the state's conflict-of-laws rules. If a dispute comes up, you and we will each first make a good-faith attempt to settle it informally, beginning with a message to help@telewaysrx.com, which is how most concerns get resolved. If informal efforts fail, the only place to bring the dispute is a state or federal court sitting in Salt Lake County, Utah. You agree that those courts have personal jurisdiction over you.

Arbitration is not required under these Terms, and nothing in them waives your right to pursue a claim as an individual. Neither of us gives up the right to seek injunctive relief where appropriate or to pursue an individual claim through small claims court, and either of us may still take a complaint to a regulator, such as a state medical board or a board of pharmacy.

26. Updates to These Terms

These Terms may change over time. Whenever they do, we will change the "Last updated" date shown above, and we will tell you about material changes when the law requires it or when we think it is appropriate. Once we publish an update, your continued use of our site or services means you have accepted the new version of these Terms.

27. Severability, Waiver and Entire Agreement

Should a provision of these Terms turn out to be unenforceable, it will be cut back or deleted only to the extent necessary, and the rest of the Terms will continue to apply in full. Choosing not to enforce a provision does not mean we have waived it. The entire agreement that you and we have about the website and services consists of these Terms plus the Privacy Policy, Refund Policy, Shipping Policy, Telemedicine Consent and the Patient Safety & Complaints page.

28. Questions About These Terms

If you have a question about these Terms, email help@telewaysrx.com, call +1 (833) 627-2163, or write to Alecky Seeker LLC, DBA Teleways Rx, 4097 S Highland Drive Ste 1B, Salt Lake City, UT 84124. You will usually hear back from us within one business day of writing or calling.