Shipping Policy

1. About This Policy

Teleways Rx, operated by Alecky Seeker LLC, is a telemedicine platform, and this policy describes how orders placed through it are prepared, packed and delivered. What you submit is reviewed by a physician who holds a license in your state, and a prescription is written only if treatment is clinically appropriate. Our pharmacy and fulfillment partner, Remedora Inc., then routes that prescription to Rush Pharmacy, the state-licensed pharmacy that dispenses every Teleways Rx prescription and sends it out to the delivery address you give us. Those shipments are what this policy covers. Read it together with the Terms & Conditions and the Refund Policy.

2. Delivery Area

We deliver only within our service area, meaning to addresses located in every U.S. state except California. The District of Columbia, Puerto Rico and the other U.S. territories are outside our service area, and nothing is shipped to an address outside the United States. Every state we serve is listed by name at telewaysrx.com/states-we-serve/.

International delivery is not available, and orders cannot be sent through a package-forwarding or freight-forwarding service. Because a pharmacy may dispense only into a state where the prescription is valid, the delivery address has to be located in the state where you were during your visit. Each state also regulates medications in its own way, so whether a particular medication is available can depend on where you live.

3. What Shipping Costs

If your order carries a shipping charge, you see it before you confirm the order, and it is billed separately from the visit fee. Checkout will say so when an order ships free. Whether a shipping charge can be refunded is covered by our Refund Policy.

4. When Your Order Is Prepared and Sent

An order is prepared for shipping only after two things have happened: a physician has written the prescription, and Rush Pharmacy has carried out its own independent review of it. How long processing and transit take depends on the medication, how busy the pharmacy is and where the package is going. We are not able to promise a dispatch or delivery date, since each order waits on a clinical decision made for you individually. Our support team will get in touch if your order is held up.

5. Tracking Your Package

The moment the pharmacy hands your order to the carrier, an email with tracking details is sent to you confirming it has shipped. From then on the carrier decides when it arrives, not us and not the pharmacy, and delays can come from bad weather, the carrier itself or public holidays. If several days pass without a tracking update, email help@telewaysrx.com and we will investigate.

6. Discreet, Tamper-Evident Packaging

A pharmacist checks each order before it goes out, and it is sealed in tamper-evident packaging. The outer box or mailer is plain and unbranded: it does not show the name of the medication, and nothing on the outside reveals that a prescription is inside. The prescription label the law requires, along with any patient information, is packed inside.

7. Temperature During Delivery

Everything currently offered through this platform comes as capsules, which travel in standard protective packaging. Should you ever be dispensed a medication that has to stay refrigerated or within a set temperature range, it will ship in suitable insulated packaging with handling instructions from the pharmacy; collect that kind of package promptly and store it as the label says. If it arrives in a condition that breaks those instructions, leave the medication unused, and tell us on the day it arrives.

8. Storing Your Medication Once It Arrives

Follow the storage directions on your medication's label. Where the label gives no other instruction, the usual guidance is to store it under 30°C (86°F), protected from heat, light and damp, and somewhere children and pets cannot reach. Leave the medication untouched and get in touch straight away if the packaging looks opened or the tamper-evident seal arrives broken.

9. Refills and Recurring Shipments

No refill is shipped until the physician who wrote your prescription approves it and the pharmacy fills it. If you are on a recurring plan, every shipment under it is treated exactly like a first order under this policy. If you need to change the delivery address, pause a shipment or check where a refill stands, reach us before the pharmacy dispenses your next order.

10. Getting the Address Right

It is up to you to give us a full and correct delivery address, including the unit, suite or apartment number if there is one. Check it carefully before you confirm your order, because the address normally cannot be changed once the prescription is dispensed and on its way. P.O. boxes are not an option for every shipment, because some carriers will only deliver to a street address.

11. Packages That Cannot Be Delivered

Sometimes a package goes back to the pharmacy undelivered, perhaps because the address was wrong or the carrier tried and failed several times. Once that happens, the medication cannot be sent out again, returned to stock or sold, since state and federal law treat dispensed prescriptions as final sale. Please speak to us before ordering a replacement; we will look at what went wrong and tell you what to do next.

12. Lost, Damaged or Incorrect Orders

Tell us at help@telewaysrx.com within 7 days of delivery if an order turns up damaged or with the wrong item in it. For a package that never arrives, contact us within 7 days of the date it was due. Give your order details and, if you can, photos of the product and its packaging. When an order qualifies, the pharmacy arranges a replacement at no extra charge. Our usual remedy for a delivery problem is a replacement, not a cash refund; the Refund Policy has the full details.

13. Packages Taken After Delivery

Once the carrier records delivery to the address you gave us, the package is your responsibility. If a correctly delivered package is then stolen, we cannot replace it, but we will help you file a claim with the carrier. Where it is offered, a delivery option that needs a signature is worth choosing if parcels left at your door may not be safe.

14. If the Medication Itself Looks Wrong

Leave medication unused if it arrives damaged, discolored or leaking, if it is out of date or wrongly labeled, or if its tamper-evident seal is broken. Photograph it all exactly as it came, keep the packaging, and email help@telewaysrx.com that day. We pass quality complaints to Rush Pharmacy, the dispensing pharmacy, so it can investigate. If you have had a reaction, you can tell us, tell the physician who prescribed the medication, or file a report with the FDA's MedWatch program on 1-800-FDA-1088; Patient Safety & Complaints explains each route. Call 911 first if the reaction is severe.

15. How This Policy Changes

We may revise this Shipping Policy, and when we do, we change the revision date shown on this page. An order is governed by whichever version was current when you placed it.

16. Questions About a Shipment

If you have a question about a delivery, email help@telewaysrx.com, call +1 (833) 627-2163, or write to Alecky Seeker LLC, DBA Teleways Rx, 4097 S Highland Drive Ste 1B, Salt Lake City, UT 84124. Replies usually come within one business day.