Refund Policy

1. About This Policy

This policy sets out how Teleways Rx, operated by Alecky Seeker LLC, deals with refunds, replacements and cancellations. It covers the fees for online visits and the prescription medication dispensed by Rush Pharmacy, the state-licensed pharmacy that works with Remedora Inc., our pharmacy and fulfillment partner. Prescription medication does not work like an everyday purchase, because Teleways Rx operates as a telemedicine platform and not as a shop, and the sections below explain the difference. Read it together with the Terms & Conditions and the Shipping Policy.

2. Fees for Your Visit

What your visit fee buys is a licensed physician's review of your intake: their time and their professional judgment. You are not paying for a prescription, for any specific medication or for any specific result. The service is complete once a physician has reviewed your information, so from that point the fee is usually not refundable, and that stays true if the physician concludes that treatment would not be clinically appropriate for you. Being told that no prescription will be written is a full and proper outcome of a visit.

Cancel before a physician starts reviewing your intake and we will give back the whole visit fee; just contact us. You also get the whole fee back if a problem on our side stopped a physician from reviewing your intake, such as a technical fault, or no physician being available in your state.

3. Why Dispensed Medication Cannot Be Returned

Dispensed medication that has left the pharmacy is a final sale: it cannot come back, be reused, be sold to anyone else or be refunded. That rule is not a business choice. Under state and federal law, a pharmacy may not put medication back into stock once it has left the pharmacy's control, since there is no way to confirm how it was kept or handled in the meantime. It makes no difference whether the package has been opened. Compounded preparations, such as the capsules prescribed through Teleways Rx, are covered too: each one is prepared for a single patient and cannot be given to anyone else.

4. Changing Your Mind Before the Pharmacy Dispenses

Contact patient support as soon as you can if you no longer want an order after your prescription has been written. As long as the pharmacy has not dispensed it yet, we cancel the order and refund what you paid for the medication and for shipping. Section 2 covers what happens to the visit fee. After the pharmacy starts preparing the order, it usually can no longer be cancelled.

5. Orders That Arrive Damaged, Wrong or Not at All

Email help@telewaysrx.com within 7 days of delivery if an order reaches you damaged or holding the wrong medication or quantity. If a package never turns up, the 7 days run from the date it was expected. Send your order details, and when you can, photos showing any seal, the outer packaging and the medication itself. Where the order qualifies, the pharmacy sends a replacement without charging you again. We normally resolve delivery problems by replacing the order, and we refund the money only when a replacement is not possible.

6. When Transit Conditions Affect a Shipment

Some medications come with instructions for how they must be kept while in transit. If one arrives in a condition that breaks those instructions, leave it unused, take photos of the parcel and everything inside it as it reached you, and contact us on the day it arrives. When the pharmacy confirms that the problem arose during delivery, you receive a replacement free of charge.

7. Side Effects and Results of Treatment

A side effect, a result you did not hope for, or choosing to stop treatment does not make dispensed medication refundable. If a side effect appears, talk to your care team before you stop: treatment can often be adjusted, and in some cases it is unwise to stop suddenly. For a severe reaction, get medical help at once or call 911. Telling us about a side effect is no substitute for medical care, but we still want to hear about it, so the physician who prescribed the medication and the pharmacy that dispensed it can each log it. You are also free to report it straight to the FDA's MedWatch program on 1-800-FDA-1088. Each reporting option is described in Patient Safety & Complaints.

8. Recurring Plans

A recurring plan can be cancelled whenever you like, as long as the next order has not been dispensed, and nothing further will be charged after that. Section 3 still applies to any order dispensed before you cancelled, so that charge cannot be refunded. Any recurring payment collected after you cancelled will be returned to you once you let us know. Your renewal date is shown in your account; cancel before it if you do not want to pay for the next shipment.

9. Charging Mistakes

Let us know the date and the amount if you were billed twice for one order, billed a different amount from the total shown at checkout, or billed after you cancelled, and we will check what happened. When we confirm a billing error, the full amount goes back to the payment method you used, and we tell you once the refund has been sent.

10. Asking for a Refund or Replacement

To make a request, email help@telewaysrx.com or phone +1 (833) 627-2163. Give us your name, the email address used for the order, the reference number for your order or visit, and a brief outline of what went wrong. If the request is about damage, an incorrect item or the condition a shipment arrived in, include photos. You should hear back confirming receipt within one business day; that is our aim for every request.

11. How and When Refunds Are Paid

An approved refund always goes back to the payment method you originally used; we do not refund by check, in cash, as store credit or to any other card or account. We process the refund within 5 business days of approving it. After that, your bank or card issuer decides how soon it shows on your statement, which often takes another 3 to 10 business days.

12. Disputing a Charge With Your Bank

Please come to us first if you think a charge is wrong, before you raise a dispute with your bank. A bank dispute raised before we have had the chance to sort things out is usually slower to settle than a refund we issue directly. It can also stop us from processing further orders for you while it remains open. We answer every dispute using the records we hold for that order.

13. Medication Under a Recall

If medication dispensed to you is recalled or withdrawn for safety reasons, we replace or refund it at no cost to you, whatever section 3 says about dispensed prescriptions being final. Follow any instruction to stop taking it, keep all of the packaging, and let us know. A safety notice can only reach you if the contact details we hold for you are current, so please keep them updated.

14. Updates to This Policy

This Refund Policy may change over time, and the last-updated date near the top of this page shows when it was most recently revised. Each order is governed by the version that was in force on the day you placed it.

15. Questions About Refunds

For any question about a refund or a replacement, email help@telewaysrx.com, call +1 (833) 627-2163, or write to Alecky Seeker LLC, DBA Teleways Rx, at 4097 S Highland Drive Ste 1B, Salt Lake City, UT 84124.