Everything you need to know, in one place.

Teleways Rx is an online telemedicine platform, run by Alecky Seeker LLC under that business name. It lets you have an online visit with a board-certified physician who holds a license in your state. If that physician judges treatment medically appropriate, a licensed pharmacy receives your prescription, fills it and ships it to your door in discreet packaging. Teleways Rx is not itself a medical practice or a pharmacy. The platform is our part, and it puts both within easy reach.

The physicians come from LocumTele, a network our partner Remedora Inc. works with. All of them are board-certified, and between them they are licensed to treat patients by telemedicine in each state we serve. Each has training in the conditions treated here, and the physician who picks up your visit reviews it before anything is prescribed. They practice independently and make their own clinical judgments. Teleways Rx doesn't employ them or direct their prescribing, and pays them nothing for writing a prescription.

Our partnership agreement is with Remedora Inc., which serves as Teleways Rx's pharmacy and fulfillment partner. Remedora Inc. in turn works with two companies involved in your care. One is LocumTele, which supplies the physician network plus the clinical and compliance infrastructure each visit depends on. The other is Rush Pharmacy, the state-licensed pharmacy that dispenses and ships every prescription written through Teleways Rx. Remedora Inc. forwards each prescription to Rush Pharmacy, and the facilities that prepare your medication are licensed and work to regulatory standards or higher. Look at the prescription label or the paperwork packed with your order to see which pharmacy dispensed it, along with its license details.

Teleways Rx is available to patients located in every U.S. state except California, 49 states in all. Washington, D.C., Puerto Rico and the other U.S. territories fall outside our service area, and we never ship to an address outside the country. You can check every state by name at telewaysrx.com/states-we-serve/. The physician who completes your visit must hold a license for the state you are physically in at that moment, so we confirm your location during intake, before you pay anything for medication.

No to both. We don't practice medicine or make clinical decisions; those belong only to the treating physician from the LocumTele network. We never dispense, compound or store medication either. Only Rush Pharmacy dispenses: as the licensed pharmacy filling your prescription, it runs its own independent check and may turn a prescription down. Our contribution is the platform itself, patient support, and keeping the physician and pharmacy coordinated.

No. There is no shopping cart here, and nothing on the site can be purchased on its own. Every medication we describe needs a prescription, so none of it is dispensed until a licensed physician has looked at your intake and chosen to write one. What you pay covers that clinical review, plus the medication itself if a prescription is issued. Payment never buys a prescription.

First you fill in a detailed health intake: your medical history, the medications you take now, any allergies and what you want help with. A physician with a license in your state then reads it, may send you questions through the platform, and decides whether to issue a prescription. A decision usually comes within one business day, and you are informed of it whether or not treatment is prescribed.

That depends on the state you are in and the medication you are asking about. Every visit on Teleways Rx starts with a structured medical questionnaire online, and before any decision about prescribing, a physician who holds a license in your state reads the whole file. Where state law allows it, the physician can complete your visit from those written answers. Where your state requires a real-time consultation before a prescription can be written, the physician holds a live video or audio consultation with you first, and no prescription is written without it. A physician who needs more detail will ask for it on the platform. If they think you should be seen in person, you'll hear that from them in place of a prescription.

No, and that is by design. A prescription is written only if the reviewing physician concludes that treatment is medically appropriate in your case. When it isn't, they explain their reasons and, where they can, suggest a better route. What the visit fee buys is a licensed physician's time and professional judgment. No prescription, choice of medication or dose, or particular result is included in that fee. A service that promises one before any physician has opened your file isn't practicing medicine at all.

Yes. Visits are reviewed by board-certified physicians in the LocumTele network, and the one reviewing yours must have an active license, free of restrictions, in the state you are in. LocumTele verifies that license and keeps watching it as part of the compliance support it provides. The telewaysrx.com/providers/ page explains the verification process and carries the public disclosures that certain states require. Only physicians write prescriptions on Teleways Rx; nurse practitioners and physician assistants are not prescribers here.

Usually within one business day. Where something is missing, the physician asks you about it on the platform instead of filling the gap with a guess. No review is instant or automated, because every file is read by an actual physician.

You will be told, along with the physician's reasons, and where possible they will point you to something more suitable, which can include being seen in person. Not prescribing is a legitimate way for a visit to end: it is a complete outcome, not a failed one. Our Refund Policy explains what happens to the visit fee in that case.

Yes. Your patient account lets you message your care team about your treatment, with no second appointment to book. For anything about an order, delivery or a charge, contact patient support. Our support staff don't give medical advice, so clinical questions are handed to the clinical team to answer.

Yes, 18. Only adults can use our services, and they must be physically present in a state on our list. We don't knowingly serve anyone younger than 18, and we don't knowingly collect information from them.

No. Ivermectin and mebendazole prescribed through Teleways Rx are both dispensed as compounded capsules. Compounded drugs are not FDA-approved: the FDA does not verify their safety, effectiveness or quality before they are marketed. What the FDA has approved are different products: ivermectin tablets for intestinal strongyloidiasis and onchocerciasis, and mebendazole chewable tablets for pinworm, whipworm, common roundworm or hookworm, whether one infection or several at once. Treating any other condition with either medicine is off-label use, meaning it is outside what the FDA has reviewed. Each medication page spells this out, and before you decide anything your physician will confirm how it applies to the medication you're considering.

A licensed pharmacy prepares it for one individual patient, typically when a mass-produced product doesn't suit that patient or isn't available in the form they need. No compounded medication is FDA-approved, because the FDA has not evaluated these preparations for safety, effectiveness or how well they are made. The compounding pharmacy is still licensed, though, and is overseen by its state's board of pharmacy, plus the FDA where applicable. Both medications prescribed through Teleways Rx are dispensed as compounded capsules. Each medication's page says so, and your physician confirms this with you before you make a decision.

A physician can lawfully take a medication the FDA has approved and prescribe it for a condition, a group of patients or a dose the FDA has never evaluated. That is off-label prescribing. It happens throughout medicine and the decision rests entirely with the prescribing physician, but the trade-off is that the FDA has never reviewed the medicine for that specific purpose. Your physician will go over it with you if it applies to something you're considering, and the medication page will flag it too.

No. Controlled substances of any schedule are never prescribed, dispensed or shipped through Teleways Rx, and neither medication we describe is federally controlled. Anyone looking for a controlled medication has come to the wrong service, and we will tell them so up front instead of taking an intake fee.

Treat a severe reaction as an emergency. Chest pain, trouble breathing, fainting, a serious rash, or swelling in your face, lips or throat mean you should call 911 or get to the closest emergency department at once. Any other side effect should be reported to your care team: message them from your patient account, or email help@telewaysrx.com. Your report is shared with the prescribing physician and with Rush Pharmacy, the dispensing pharmacy, which each have a duty to record it. Reporting to the FDA is separate from us and doesn't require our permission: contact MedWatch at 1-800-FDA-1088 or through the FDA website. Before you stop a medication suddenly, check with your physician, because the plan can often be adjusted and some medicines are unsafe to stop all at once.

Rush Pharmacy will reach you directly, using the contact information on your prescription record, if medication dispensed to you is recalled or withdrawn for safety reasons. We will also get in touch through the details on your account. Follow any instruction to stop using it, hold on to the packaging, and let us know. You will get a free replacement or a full refund for recalled medication, even though dispensed prescriptions normally can't be refunded under our Refund Policy.

Yes, a great deal. Tell your physician about every prescription and over-the-counter medicine you use, any supplements or herbal remedies, and every health condition you've received treatment for, even ones that don't seem connected. The most common reasons a physician turns down a request or changes a plan are drug interactions and contraindications, and a physician can only weigh the ones you've mentioned. Leaving something out of your intake could lead to a recommendation that isn't safe.

No. Your prescription is dispensed for you alone, on the basis of your own medical information, and passing prescription medication to someone else, whether by giving or selling it, is illegal as well as unsafe. Take it precisely as your label and your physician tell you to. Leftover medication shouldn't be flushed or dropped loose into the trash: use a drug take-back program if one is available, or follow the FDA's steps for disposing of medicine at home.

No. Every page here, from the treatment and medication pages to the blog, offers general information only. It can't diagnose or treat you, isn't medical advice, and is no replacement for a health professional familiar with your history. Something you read here should never be the reason you ignore professional medical advice or put off getting it.

Before you're asked to pay, every charge is laid out for you: the visit fee, what the medication costs, any shipping and any tax. Checkout carries no hidden membership fees, and no medication is charged for until a physician has prescribed it. The currency is always the U.S. dollar. If we ever list a price by mistake, we cancel the order and refund what you paid instead of holding you to the wrong price.

No, and you don't need any. Teleways Rx is not an insurance plan and does not bill insurers. You pay at checkout by credit or debit card, which is the only payment method accepted. We don't issue invoices and cannot file a claim with an insurer for you. The visit, and the medication if a prescription is written, are paid for by you directly.

Rush Pharmacy ships it with tracking, in plain packaging without branding, so nothing about the parcel reveals what is inside. Before dispatch, a pharmacist checks each order and it goes into tamper-evident packaging. The moment your order leaves the pharmacy, tracking details are sent to you. Both medications are capsules and travel in standard protective packaging; any medication that ever needed temperature control would ship in insulated packaging suited to it. See our Shipping Policy for everything else, such as the steps to take when a parcel turns up damaged or in poor condition.

If no physician has started reviewing your visit, you can cancel it and get the whole visit fee back. A medication order can be cancelled up until the pharmacy dispenses it. Once dispensed medication has shipped, there are no returns or refunds, because state and federal law do not let a pharmacy put medication back into stock after it has been out of its control. Shipments that arrive damaged, wrong or out of condition, or that never arrive, are replaced free of charge. Each of these situations is explained fully in our Refund Policy.

Refills depend on your physician, not on a plan: nothing ships until the prescribing physician authorizes the refill and the pharmacy fills it, and a subscription never outranks that clinical decision. If a recurring plan is offered, checkout shows you how often it repeats and what it costs before you commit. To cancel, contact patient support at any point ahead of your next dispensed order, and no further charges will follow.

The physicians who treat you and the pharmacy that dispenses your medication are HIPAA covered entities. Each one handles your protected health information under its own Notice of Privacy Practices and gives that notice to you directly. If Teleways Rx, Remedora Inc. or LocumTele handles that information for them, it acts as a business associate, bound by a written agreement that restricts use of the information and requires it to be safeguarded. This website is served over HTTPS, and our Privacy Policy describes our practices in full.

No. Your personal information is never sold or handed to other companies for their own advertising, and your health information is never used to target ads at you. Information is shared only if the law requires it or if delivering the care you requested depends on it, such as sharing with the physician treating you, the pharmacy filling your prescription, our payment processor and the delivery company.

The treating physician keeps the records created during your visit, and the pharmacy keeps its own dispensing records, each for as long as the rules governing it require. We can forward a records request for you, or you can contact the physician or the pharmacy yourself with the details printed on your paperwork. As for the information we keep about you directly, you can ask to see, correct, delete or export it, and our Privacy Policy explains how.

No, please keep medical details out of it. Use this site's contact forms for general questions only; they are not a clinical channel. Messages sent that way don't count as protected health information and never become part of your medical record. Clinical details belong in your patient account, which delivers them securely to your care team.

Yes. Write to help@telewaysrx.com or phone +1 (833) 627-2163, Monday to Friday. Every message is read by a member of our team, and anything that arrives outside those hours gets a reply on the next business day. We don't answer clinical questions ourselves; the clinical team does.

Send an email to help@telewaysrx.com and write Complaint as the subject, or phone us. Expect confirmation that your complaint has been received within one business day; our goal is to have it resolved inside ten business days. Clinical care concerns go to the physician who treated you and to LocumTele's medical oversight, while concerns about dispensed medication go to Rush Pharmacy. At any time, you may also take a complaint to the FDA, your state's medical board or its board of pharmacy. Contacting us first isn't required, and using our process never takes that right away. Every route is laid out on the Patient Safety & Complaints page.

Call 911 now, or get to the nearest emergency department. Teleways Rx is not an emergency service and does not watch for messages 24 hours a day, which means no one on our team is able to help during an emergency. Don't hold off on in-person care while you wait to hear back online.