Contact
Our team can help with anything to do with a treatment, an order, a bill or your account.
Your physician answers medical questions through your patient account. The support team never gives medical advice; anything clinical is passed on to the clinical team.
Monday to Friday
Anything that arrives outside those hours gets a reply on the next business day.
Fastest way to reach us
If you are already a patient, send your care team a message from your patient account. Otherwise, email or call us. Every message is read by a real person.
Open patient login4097 S Highland Drive Ste 1B
Salt Lake City, UT 84124
Safety, complaints and availability
We are not an emergency service. Nobody on our team can give urgent medical help, and messages are not watched 24 hours a day. If it is a medical emergency, dial 911 or head to the closest emergency department.
Side effects
Tell us by email or phone and we will make sure the prescribing physician and the dispensing pharmacy both hear about it. You are also free to report straight to FDA MedWatch at 1-800-FDA-1088, with no need to involve us. Patient Safety & Complaints
Complaints
Put "Complaint" in the subject line of your email. You will hear back within one business day to confirm we have it, and our goal is to resolve it within ten business days. You can also raise it with the FDA, a state medical board or a state board of pharmacy whenever you choose. Read our complaint process
Service area
Anyone 18 or older who is located in every U.S. state except California can use Teleways Rx. Orders are never shipped outside the United States. View every state we serve
