Legal
Privacy Policy
Last updated
It is your information, so you should know what happens to it. Using our website or telemedicine service means sharing some of it with Alecky Seeker LLC, doing business as Teleways Rx, and this policy covers what we gather, the purposes it serves, the parties who receive it, and the choices and privacy rights available to you.
1. What This Policy Covers
Alecky Seeker LLC does business as Teleways Rx. This policy sets out how we gather, use, share and safeguard information whether you are browsing telewaysrx.com, writing to us through a contact form or starting a visit on our platform. It applies to this website and to the information we deal with as the company that operates that telemedicine platform. It does not extend to the physicians who treat you, who practice independently, or to Rush Pharmacy, the pharmacy that dispenses your medication. Each keeps its own privacy practices, which it will share with you directly.
2. What We Collect
The information we hold falls into the following groups:
- Details you give us directly. This means your name, email address, phone number and state, along with anything you write in a contact form message. A physician interested in joining the physician network may also give us their profession, the states where they hold a license, and an NPI or license number.
- Health information from your visit. The intake asks about your symptoms, your medical history, any allergies, the medications you take now, measurements, and what you hope treatment will do for you.
- Payment and order records. We keep a record of each visit and order, the address it ships to, and the final four digits and expiration date of the card used. We never store a full card number; our payment processor takes care of those details.
- Technical data. Our hosting provider keeps ordinary server logs showing your IP address, the type of browser and device you use, the page that referred you and the pages you requested. We rely on these logs to keep the site secure, prevent fraud and fix problems.
- Data kept in your own browser. The accessibility toolbar can save the display settings you choose. The email-updates pop-up uses session storage to time its appearance and to remember that it has already been shown, and if you enter an email address in it, that address is saved in your browser's local storage along with the page you were on and the time. Nothing saved this way is sent to us; it remains on your device.
3. Why We Use It
We use the information for these purposes:
- Answering your message, and following up where needed.
- Operating your telemedicine visit, which includes passing your intake to a physician with a license for the state you are in.
- Getting an issued prescription to the licensed pharmacy that will dispense it, and arranging fulfillment and delivery.
- Collecting what you owe for a visit, for medication and shipping, and for any tax.
- Sending service messages that relate to your visit, your order or its delivery.
- Looking into enquiries from physicians, including confirming that they are licensed.
- Keeping spam, fraud, abuse and automated submissions away from the site and from our patients.
- Working out, from aggregated information that does not identify anyone, how the website and our services could be improved.
- Keeping the records, and meeting the legal and regulatory duties, that apply to our business.
4. No Sale of Your Information
Your personal information is not for sale, and no third party receives it from us to use in its own advertising or marketing. Targeted advertising never draws on your health information. Should that ever change, this policy will be updated first, and any consent the law requires will be obtained before the change applies to you.
6. HIPAA and Your Health Information
The physicians who treat you and the pharmacy that fills your prescription are HIPAA-covered entities. Each handles your protected health information under its own Notice of Privacy Practices and gives you that notice directly. When Teleways Rx, Remedora Inc. or LocumTele handles protected health information for them, each does so as a business associate, under a written agreement that restricts how the information can be used and requires appropriate safeguards. This policy covers our own practices as the platform operator and sits alongside those notices rather than replacing them. This marketing site's contact forms are for general enquiries only. What you send through them does not count as protected health information, so please do not include detailed medical information.
7. Contact Form Submissions
A contact form submission travels over an encrypted connection and reaches our support mailbox by email. To keep out spam, the form uses a concealed spam-trap field and a limit on how often the same address can submit, and both checks look only at what you submitted and your IP address. We never use submissions for advertising, and they are seen only by those who need them to reply to you.
9. Rights You Can Exercise
You can ask to see what personal information we have about you, to have it corrected or deleted, or to receive it in a portable format. You may also object to some kinds of processing, ask us to restrict them, or tell us to stop contacting you. Send any request to help@telewaysrx.com and we will answer within the time applicable law allows. Before we act, we may need to confirm who you are, and we may keep information we are obliged to hold under a legal or record-keeping duty. Exercising a privacy right will never lead to discrimination against you.
10. Rights Under State Privacy Laws
Several states, including California, Colorado, Connecticut, Utah and Virginia, have comprehensive privacy laws that give their residents particular rights. Depending on the state, these can include finding out which personal information is gathered and what it is used for, having it corrected or deleted, getting a portable copy, opting out of its sale or of targeted advertising, and appealing a refused request. We extend those rights to everyone who uses our services, whichever state they live in. To use one of them, or to appeal a decision we have made, reach us through the details in the last section of this policy and say plainly what you are asking for. A person you authorize can make a request for you if they show proof of that authority.
11. How Long We Keep Information
Messages from our contact forms are held only while we deal with your enquiry and keep a sensible business record, and are then deleted. Transaction records stay for as long as tax, accounting and regulatory rules require. Medical records from your visit are kept by the physician who treats you and the pharmacy that dispenses your medication, following the record-retention rules they are subject to, which usually run longer than ours. Our hosting provider's usual schedule decides how long server logs are kept.
12. Keeping Information Secure
Every page of this site is delivered over HTTPS. The credentials our mail relay depends on are kept out of the public web root under restrictive file permissions, and a submission can be opened only by those who need it to respond to you. Each of our partners has administrative, physical and technical safeguards in place, and a signed business associate agreement governs the work wherever one of them handles protected health information as a business associate. Even so, no way of sending or storing data is perfectly secure, which is one more reason to keep sensitive medical details out of the contact forms on this site.
13. Users Under 18
This website and our services are meant for adults 18 or older, and no personal information is knowingly collected from anyone younger. Should you learn that someone under 18 has shared information with us, tell us, and it will be deleted.
14. Links to Other Websites
Some links on this website lead to sites we do not run, such as the patient portal and the websites of our partners. We are not responsible for how those sites handle privacy, so please read the privacy policy of any site you reach from here.
15. Visitors Outside the United States
Only adults who are located in one of the 49 U.S. states we serve can use our services, and the systems behind those services run in the United States. Should you reach this website from another country, the processing of your information still takes place in the United States and is governed by United States law.
16. Updates to This Policy
Whenever this Privacy Policy is revised, the Last updated date on this page changes to match. If a revision would materially change how we handle information you have already given us, we will tell you about it separately and, where the law requires, ask for your consent.
17. How to Reach Us
Send questions about this policy, or requests to use a privacy right, to help@telewaysrx.com, or call +1 (833) 627-2163. You can also write to Alecky Seeker LLC, DBA Teleways Rx, at 4097 S Highland Drive Ste 1B, Salt Lake City, UT 84124. Most messages get an answer within one business day.
If something in this policy is unclear, contact us by email at help@telewaysrx.com or by phone at +1 (833) 627-2163. Letters can be sent to Alecky Seeker LLC, DBA Teleways Rx, 4097 S Highland Drive Ste 1B, Salt Lake City, UT 84124.
