Care that finds its way to you

Teleways Rx is an online telemedicine platform, run by Alecky Seeker LLC under that business name. It lets you have an online visit with a board-certified physician who holds a license in your state. If that physician judges treatment medically appropriate, a licensed pharmacy receives your prescription, fills it and ships it to your door in discreet packaging. Teleways Rx is not itself a medical practice or a pharmacy. The platform is our part, and it puts both within easy reach.

The physicians come from LocumTele, a network our partner Remedora Inc. works with. All of them are board-certified, and between them they are licensed to treat patients by telemedicine in each state we serve. Each has training in the conditions treated here, and the physician who picks up your visit reviews it before anything is prescribed. They practice independently and make their own clinical judgments. Teleways Rx doesn't employ them or direct their prescribing, and pays them nothing for writing a prescription.

Our partnership agreement is with Remedora Inc., which serves as Teleways Rx's pharmacy and fulfillment partner. Remedora Inc. in turn works with two companies involved in your care. One is LocumTele, which supplies the physician network plus the clinical and compliance infrastructure each visit depends on. The other is Rush Pharmacy, the state-licensed pharmacy that dispenses and ships every prescription written through Teleways Rx. Remedora Inc. forwards each prescription to Rush Pharmacy, and the facilities that prepare your medication are licensed and work to regulatory standards or higher. Look at the prescription label or the paperwork packed with your order to see which pharmacy dispensed it, along with its license details.

Teleways Rx is available to patients located in every U.S. state except California, 49 states in all. Washington, D.C., Puerto Rico and the other U.S. territories fall outside our service area, and we never ship to an address outside the country. You can check every state by name at telewaysrx.com/states-we-serve/. The physician who completes your visit must hold a license for the state you are physically in at that moment, so we confirm your location during intake, before you pay anything for medication.

First you fill in a detailed health intake: your medical history, the medications you take now, any allergies and what you want help with. A physician with a license in your state then reads it, may send you questions through the platform, and decides whether to issue a prescription. A decision usually comes within one business day, and you are informed of it whether or not treatment is prescribed.

No, and that is by design. A prescription is written only if the reviewing physician concludes that treatment is medically appropriate in your case. When it isn't, they explain their reasons and, where they can, suggest a better route. What the visit fee buys is a licensed physician's time and professional judgment. No prescription, choice of medication or dose, or particular result is included in that fee. A service that promises one before any physician has opened your file isn't practicing medicine at all.

No. Ivermectin and mebendazole prescribed through Teleways Rx are both dispensed as compounded capsules. Compounded drugs are not FDA-approved: the FDA does not verify their safety, effectiveness or quality before they are marketed. What the FDA has approved are different products: ivermectin tablets for intestinal strongyloidiasis and onchocerciasis, and mebendazole chewable tablets for pinworm, whipworm, common roundworm or hookworm, whether one infection or several at once. Treating any other condition with either medicine is off-label use, meaning it is outside what the FDA has reviewed. Each medication page spells this out, and before you decide anything your physician will confirm how it applies to the medication you're considering.

No. Controlled substances of any schedule are never prescribed, dispensed or shipped through Teleways Rx, and neither medication we describe is federally controlled. Anyone looking for a controlled medication has come to the wrong service, and we will tell them so up front instead of taking an intake fee.

Treat a severe reaction as an emergency. Chest pain, trouble breathing, fainting, a serious rash, or swelling in your face, lips or throat mean you should call 911 or get to the closest emergency department at once. Any other side effect should be reported to your care team: message them from your patient account, or email help@telewaysrx.com. Your report is shared with the prescribing physician and with Rush Pharmacy, the dispensing pharmacy, which each have a duty to record it. Reporting to the FDA is separate from us and doesn't require our permission: contact MedWatch at 1-800-FDA-1088 or through the FDA website. Before you stop a medication suddenly, check with your physician, because the plan can often be adjusted and some medicines are unsafe to stop all at once.

Before you're asked to pay, every charge is laid out for you: the visit fee, what the medication costs, any shipping and any tax. Checkout carries no hidden membership fees, and no medication is charged for until a physician has prescribed it. The currency is always the U.S. dollar. If we ever list a price by mistake, we cancel the order and refund what you paid instead of holding you to the wrong price.

No, and you don't need any. Teleways Rx is not an insurance plan and does not bill insurers. You pay at checkout by credit or debit card, which is the only payment method accepted. We don't issue invoices and cannot file a claim with an insurer for you. The visit, and the medication if a prescription is written, are paid for by you directly.

Rush Pharmacy ships it with tracking, in plain packaging without branding, so nothing about the parcel reveals what is inside. Before dispatch, a pharmacist checks each order and it goes into tamper-evident packaging. The moment your order leaves the pharmacy, tracking details are sent to you. Both medications are capsules and travel in standard protective packaging; any medication that ever needed temperature control would ship in insulated packaging suited to it. See our Shipping Policy for everything else, such as the steps to take when a parcel turns up damaged or in poor condition.

Yes. Write to help@telewaysrx.com or phone +1 (833) 627-2163, Monday to Friday. Every message is read by a member of our team, and anything that arrives outside those hours gets a reply on the next business day. We don't answer clinical questions ourselves; the clinical team does.

Send an email to help@telewaysrx.com and write Complaint as the subject, or phone us. Expect confirmation that your complaint has been received within one business day; our goal is to have it resolved inside ten business days. Clinical care concerns go to the physician who treated you and to LocumTele's medical oversight, while concerns about dispensed medication go to Rush Pharmacy. At any time, you may also take a complaint to the FDA, your state's medical board or its board of pharmacy. Contacting us first isn't required, and using our process never takes that right away. Every route is laid out on the Patient Safety & Complaints page.

Call 911 now, or get to the nearest emergency department. Teleways Rx is not an emergency service and does not watch for messages 24 hours a day, which means no one on our team is able to help during an emergency. Don't hold off on in-person care while you wait to hear back online.